Yes and no. The price does include setup but the delivery fee is separate. Our delivery fee is $2.75 per mile from our warehouse in Gonzales. For our New Orleans customers please use our New Orleans website greysonseventsentnola.com.
No. We arrive early to set up so you get the entire rental time to play.
That depends on how many rentals we have that day. Generally we arrive 1-3 hours before the rental time begins. If we have a lot of rentals that day, we may need to set up as early as 4 hours in advance. If this is the case, we will call the Friday before to confirm that someone will be at the party location.
No. The jump should be clean when you get it. Greysons Events & Entertainment cleans and disinfects after every rental.
Yes. A blower keeps air in the jump unit the entire time. Once unplugged they deflate.
Cash, Credit Cards and Business Checks. If paying by cash, please have exact change as our drivers do not carry cash.
You're free to cancel at any time. Please remember that deposits are non refundable from the second the order is placed. If your event is canceled due to a rain event or natural disaster your deposit will be held as a raincheck, which is a credit good for 1 year from the date of cancellation. In the event you reschedule your event to a new date, you cannot remove items once you reschedule to the new date or you will be charged in full for the origional items.
Yes all orders require a 25% deposit. Deposits are non refundable from the second the order is placed. If your event is canceled due to a rain event or natural disaster your deposit will be held as a raincheck, which is a credit good for 1 year from the date of cancellation.
Most of our jumps (all of our character jumps for example) are 15'x15' which is a little bigger than many companies rent. Please note the space required for each jump (listed near the large picture) as some are VERY big and require extra space. When in doubt, measure your space to make sure it will fit. Jumps need room to be staked and they need room for the blower and can't rub against walls or trees as this may damage the jump. The sizes listed with each jump include the space needed for stakes etc. If you have stairs or a tiered backyard, please call our office to discuss options for setup
Check the requirements listed with each jump. Also, make sure you have at least a 4 feet of access to the area where it will be set up. The jumps can weigh up to 650 pounds so we need a clear path with ample room.
We can set up on Grass (our favorite and best for the kids), dirt, asphalt, and concrete (for and additional charge).
Yes. There is a link in your receipt once you've ordered or you may contact our office.
Yes and no. You are not responsible for normal wear and tear on our units. Seams may develop tears in high traffic areas over a period of time. If this happens please alert us at once so we can remedy the situation. If however, damage occurs due to failure to follow our safety rules or negligence (i.e. not turning off the blower in high winds) you will be responsible for all damages up to and including replacement of the unit/blower etc which can cost thousands of dollars. We don't want you or us to be in that situation which is why we have you sign and initial on all of our safety rules so that you can be the trained operator.